Christmas marching bells are individual figures that hold a bell clapper in each hand. The figures can be Santas, a marching band or both. When the Christmas marching bells are properly functioning, the music plays and the figures turn to strike a bell on the left or right side of them in time with the music. Depending on which Christmas marching bells you buy, the set ranges from five to eight figures for a total of 10 to 16 different bell sounds. If your Christmas marching bells aren't working, troubleshoot some issues yourself before hiring someone to do the repairs for you.
Bend the wire frame that suspends the bell, if the bell is not being hit by the clapper. Gently push the frame forward. Do not try to move the figure or clapper because this could break your Christmas marching bell set.
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Check to make sure that no foreign objects are near the bells or touching the bells, if the music tone sounds muffled.
Check the outlet if you are using an adaptor to make sure that it is working, if you don't hear music or see any motion. If your unit is running on batteries, check that they are installed properly. Push down on each battery so the "+" end has good contact with the battery holder on the "plus" side. Rotate the battery a half turn, while pushing down. Remove the old batteries and replace them with new ones.
Tighten the nut and bolt that hold the clapper in place, if the clapper is loose. The nut and bolt are found where the bell is attached to the hanger. Turn the bolt clockwise with your fingers to tighten. If your Christmas marching bell set has bells attached with screws, tighten with a small screwdriver. If your clapper is lost or broken, you can order a new one from the Mr. Christmas company and replace it by removing the screw or nut and bolt. Take the old clapper off and install the new one, then tighten the screw or nut and bolt back in place.
Move away any foreign objects or wires, if the figures don't move. The figures must not have anything against them that will impede or hinder their movements when they turn to strike the bells.
Unplug or remove the battery from the marching bells for 15 seconds, then plug it back in or replace the battery. This gives the unit time to reset.