Standard Operating Procedures for Communications


In the world of business, communication is the key to success. Without effective communication in place, it will be almost impossible to keep your customers happy and keep those profits rolling in. In order to be effective in today's highly competitive business world, your firm will need to establish, and follow, a proper communicaton policy.

Get to Know Your Workers

The first part of any effective communication plan is simply getting to know all of your staff members on an individual basis. When managers take the time to get to know their workers, they will gain a better understanding of what each individual brings to the table and how he or she is contributing to the success and profitability of the firm. Understanding how each member of the staff contributes to the company will help you make the most of the abilities of everyone in the company.

Create Distribution Lists

These days a great deal of communication takes place electronically, i.e. through email, instant messaging and shared website. That means that any effective communication policy will have to address these electronic communications in a meaningful way. One of the best ways to make sure every member of the team is kept up to speed is to create email distribution lists for each department in the company, as well as additional distribution lists for the management team and the executive staff. These distribution lists will make it easier to make sure all employees are notified when significant changes take place.

Put a Written Policy in Place

Putting a written communication policy in place is an important part of effective business management. In order to be effective, your communication policy will need to have the weight of a mandate behind it, and putting the policy in writing will give it more weight with both average workers and members of the management team. It is also important for the communication policy to address all forms of communication, from traditional formal letters to memos to electronic email and even instant messaging and chat sessions. When new forms of communication come into use, it is important that the communication policy be updated to meet those new challenges.

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