Email tracking in Microsoft Outlook can take the form of a delivery receipt or a read receipt. A delivery receipt will send you an email that tells you that your email was delivered to the intended mailbox. However, just because an email was delivered does not mean it was opened by the person you sent it to. A read receipt will notify you that the recipient opened the email. Outlook lets you set delivery and read receipts on a per-email basis, or globally for all emails you send.
Open Microsoft Outlook. Click the "Home" tab and click "New Email."
Click the "Options" tab. Click "Request A Delivery Receipt" to receive an email notification when your email is delivered to the recipient's mailbox. Click "Request a Read Receipt" to get an email notification when the mail is opened by the recipient.
Click "Send." The email is placed in your "Outbox." The next time Outlook checks your email account, automatically or when you click the "Send/Receive All Folders" button, the email is sent and you will receive a delivery or read receipt or both.
Open Microsoft Outlook. Click "File." Click "Options."
Click "Mail. Scroll down to the "Tracking" panel. Click "Delivery Receipt Confirming The Message Was Delivered To The Recipient's E-Mail Server" to receive a delivery receipt for all emails you send. Click "Read Receipt Confirming The Recipient Viewed The Message." To receive a read receipt for all outgoing emails.
Click "Automatically Update Original Sent Item With Receipt Information" to add delivery or read receipt information to your sent emails. Click "OK."
Tips & Warnings
- Not all email servers support sending delivery or read receipts back when an email is delivered.
- Some email clients, including Microsoft Outlook, let the recipient choose to send a read receipt when she opens the email. The recipient can decline to send a read receipt on a per-message basis or for all read receipt requests.
- Photo Credit John Foxx/Stockbyte/Getty Images
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