How to Troubleshoot a SMART Notebook

A SMART notebook is a laptop computer running the SMART Technologies application software. The application allows the notebook to interface with SMART Technologies SMART Board, create, save and manipulate data. Troubleshooting SMART Technologies software is reasonably straightforward because most problems involve communication issues between the notebook and the SMART Board itself.

Things You'll Need

• USB storage device

Instructions

1. Run another application that you know is correctly installed to check if your laptop operates correctly. If the problem still occurs, the problem is with the notebook. Troubleshoot and resolve the specific notebook problem.

2. Restart your notebook. Click "Start" and the "SMART Technologies" icon that is on your desktop or taskbar. If the application fails to load, read the system requirements for the SMART Notebook software version you run. You will find the requirements in the literature shipped with your Installation CD. Alternatively, you can also find system requirements on the SMART Technologies website or in "Help" on the application menu bar. Type the name and number of the version you run in the "Search" feature on the website. Follow all on-screen prompts for the installation of the application. You will see the system requirements on the download page. If your laptop does not meet the minimum requirements, download SMART Notebook software to a more powerful laptop.

3. Download, update or upgrade your SMART Board software from the SMART Technologies website. You may not be running the latest version of the SMART Board software and drivers. Visit the SMART Technologies website and use their "Search" feature to find the applicable software for your SMART Board. Download all updates and upgrades for the SMART Board software to your laptop. Follow all on-screen prompts for saving the downloaded software to a USB storage device and installing the software to the SMART Board. Restart your laptop and determine if this resolves your problem. Have your Product Activation Key available for insertion when prompted on-screen.

4. Uninstall and reinstall your SMART Technologies notebook application. Your application may have missing or corrupted files.

5. Run the SMART Board Software Cleanup Utility if you receive error messages on your computer when you uninstall an older version of the application. Visit the SMART Technologies website and in the "Search" feature type "Cleanup Utility." Download and install the utility from one of the links that shows up in the search. Follow all on-screen prompts to remove any remnants of previous versions from your computer. Download and install a new version of the application. Have your Activation Key available for input to activate the new version.

6. Upgrade your Gallery Software if the Gallery is not working correctly. Additionally, download and run the Gallery Installation program if you have missing Gallery items.

7. Contact SMART Technical Support if these steps do not resolve your software application problems. You can reach SMART Technical Support via the website (see Resources).

References

• SMART Technologies: Troubleshooting Flow Chart

Resources

• SMART Technologies: Support