How to Fix an LSASS EXE Problem
If you are receiving pop-up warnings stating "Caution! Process Isass.exe is trying to get access to credit card information," you do not actually have an Isass.exe problem. You do, however, have an eKerberos problem. EKerberos is a fake anti-spyware program that generates pop-ups telling you that Isass.exe is attempting to steal your credit card information. These pop-ups contain a link to purchase the full version of eKerberos so that you can remove Isass.exe. Rather than waste your money, remove eKerberos from your computer.
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Instructions
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End Processes
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Hold down "Ctrl" + "Shift" + "Escape" or "Ctrl" + "Alt" + "Delete" to open the Task Manager.
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Click on the "Processes" tab of the Task Manager and then click on "Show Processes From All Users" (located at the bottom of the Task Manager).
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Right-click on "eKerberos.exe" and select "End Process" from the context menu.
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Right-click on "eKerberosInstaller.exe" and select "End Process" from the context menu.
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Close the Task Manager.
Unregister DLLs
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Click on the "Start" menu icon and type "cmd" into the "Search Programs and Files" box and press "Enter" to open the Command Prompt.
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Type "regsvr32 /u hook.dll" (without the quotation marks) into the Command Prompt and press "Enter."
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Close the Command Prompt.
Delete Folders
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Click on the "Start" menu icon and type "ekerberos" into the "Search Programs and Files" box.
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Right-click on the "ekerberos" folder that appears in the "Results List" and select "Delete" from the context menu.
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Restart your computer.
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References
- Photo Credit credit cards image by Aleksandr Lobanov from Fotolia.com
