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Step 1
Take some time to do a fair, honest evaluation of what sparked the fight or argument. Be as objective as possible. If anyone else was present at the time, ask for an unbiased opinion or even speak for your friend's side so that you have a clearer perspective on what happened. Think of this as getting a bird's-eye view.
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Step 2
Require yourself to take responsibility for the part you played. Fights don't happen solely because of one person. Acknowledge what you did or didn't do, said or didn't say, and agree that it was wrong and hurtful before going to your friend. This puts you in the best position to end the fight. You should seek reconciliation rather than seeking to be right.
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Step 3
Call your friend and ask to meet if the matter is even somewhat serious. Phone apologies are acceptable if you can't connect in person and the matter is petty. It's important to see each other's eyes and facial expressions in order to restore trust.
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Step 4
Ask forgiveness for your part in the fight. Refrain from pointing fingers or asking your friend to explain herself. Acknowledge how you've been hurt and how that hurt has caused you to act.
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Step 5
Listen after apologizing. Give her time to respond. If she doesn't apologize for her part in the fight, accept that she isn't presently able to offer that and move on to other topics. If she never offers an apology, consider whether this is a friendship you should keep.
