HP Pavilion Computer Troubleshooting

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The HP Pavilion computer is a popular brand that represents a wide range of models. HP Pavilion computers, like any computer, may experience a variety of problems, including hardware conflicts and failure, software conflicts and security-related issues. Troubleshooting a problem on a HP Pavilion desktop or notebook with Windows 7 can be made easier by installing the HP Support Assistant software. You can manually troubleshoot other hardware and software issues by utilizing the Windows Device Manager, Windows Support, and HP Support.

Determining the Problem

  • First, go to the HP Support site to see if HP lists your particular troubleshooting issue as a common problem or a common fix. Search for any error message, error number, or specific computer condition ("no sound," "computer restarts suddenly," and so forth).

    You may also find valuable troubleshooting information by searching the HP Support Forum. If you exhaust both the support site and the support forum, your next stop should be the Microsoft Support website. Search the Knowledge Base and the forums for information on your particular issue.

Updating Security Software and Scanning the Computer

  • Security-based problems can cause system freezes and slow-downs. Due to the plethora of malware and security holes, you must keep your computer updated to ensure the health of your system. If you believe that your computer's problems are due to security issues, update your version of Windows by accessing "Windows Update" in the "Control Panel." Install any critical or recommended updates.

    If you do not have basic security software enabled or installed, do so. You should have an antivirus package, a spyware detector and a firewall. These programs will help protect your computer from malicious software and intrusions that can cause computer slow-downs, freezes and crashes.

    After you've updated or installed antivirus and anti-spyware software, perform full scans on your computer to troubleshoot system problems. Back up any critical personal files that you have not previously archived. If your scans find multiple viruses and malware installations, it may be easier to perform a full system recovery. With an HP Pavilion computer, you can use either the system recovery console on the hard drive or the system recovery disks.

    If the scans find one or two malware infections, follow the detection programs' instructions to remove the malware.

    Also enable automatic updates in "Windows Update" and in any additional security programs, such as antivirus software or firewalls. By entering the "Control Panel," you can adjust your "Windows Update" options. Most software have "Options" or "Preferences" settings that allow you to change automatic update parameters.

Updating Hardware Drivers

  • As companies release new software with additional features, it may be necessary to update your hardware drivers. You may be experiencing hardware problems if you no longer have sound, if the computer freezes while playing games or if your wireless connection is unstable.

    Troubleshoot hardware by examining the "Device Manager" contents in the "Control Panel." The "Device Manager" will show if there are any conflicts or incompatible drivers and assist you with making necessary updates. Update your drivers via "Windows Update" or HP Support.

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