Decision Making for Managers


Managers are pulled in different directions constantly. They are tasked with ensuring their managers are updated on their activities, the work of the organization is done and their employees' needs are met. Managers make decisions each day that can positively or adversely affect the goals of an organization.

Define the problem

  • Before making a decision, the manager must define the problem. Separate the problem from the symptom. Ask questions such as: When does the problem occur? What is the impact of the problem? and What are the inputs into the problem? The manager must specifically ask how the issue affects the business, the customers and the employees. For example, a symptom is the recall of vegetables because of E. coli. The problem may be the improper storage and cleaning of vegetables. Inputs into the problem are storage facilities and cleaning procedures. The business is affected because of lost revenue, customers are affected because they get sick and employees spend their day fielding customer complaints.

Identify solutions

  • By thinking creatively, managers can identify solutions to problems. One of the first actions a manager should take, as appropriate, is to garner ideas from her employees. The employees are on the front lines of a problem and have more tactical familiarity with a problem because they are performing the work. For in-depth problems such as IT issues, solicit the input of senior and newer employees and create a project team. Work with the team to identify and implement solutions. For less-involved, more immediate problems (e.g., rude customer service representation), identify win-win solutions that benefit the company, employees and customers. In the case of customer service, provide feedback to the employee to improve future work performance and have the representative apologize to the customer to acknowledge the error.

Implement solutions

  • Managers are responsible for ensuring the best solution to the problem is implemented. They must determine the tools, methods and people needed to resolve the problem. In addition, managers work to gather these resources to spearhead the implementation of the solution. Using the vegetable recall example, a possible solution is to enhance cleaning and storage procedures. The needed resources include: stronger food cleaning solutions, government regulatory rules for food storage and the company responsible for the vegetable transport.


  • A manager must audit his decision-making skills by following up. Questions to ask are: Did the solution work? Did the solution create another problem? What was learned through the process? How can the key learnings be used to help others?

Related Searches


Promoted By Zergnet



You May Also Like

  • The Role of Management Science in Decision Making

    Decision making is important in business. Unfortunately, people are not always naturally inclined to make the best decisions. Fortunately, management science serves...

  • How to Make Management Decisions

    Making decisions allows managers to respond to opportunities and threats by analyzing options. Managers then have the knowledge to make decisions about...

  • How to Implement a Program Management Plan

    A program management plan is used to group multiple independent projects in order to achieve a strategic business outcome. Often in program...

  • The Role of Top-Level Management

    Managers must handle human and other capital for the effective and efficient execution of various policies and objectives. Management of an enterprise...

  • Decision Making Activities

    Whether you are in a business or academic setting, making decisions will factor into your work. Through activities, you can teach decision-making...

  • The Advantages of Decision Making Strategies in Management

    Making solid decisions is a necessary management skill. Because it is a route to possible failure, many managers are uncomfortable with making...

  • Levels of Management Decision Making

    Managers are defined by their decisions. Using good judgment and being objective is essential to making excellent decisions. Wise decisions impact companies,...

  • Types of Decision Making in Management

    Different leaders employ different styles when making important management decisions. The decision-making approach depends on the significance of the issue at hand,...

Related Searches

Check It Out

Are You Really Getting A Deal From Discount Stores?

Is DIY in your DNA? Become part of our maker community.
Submit Your Work!