- Sometimes problems can be attributed to your Bluetooth configuration rather than the Jawbone itself. Always make sure Bluetooth is enabled in your cell phone's network settings. When you turn on your Jawbone, make sure your phone detects it as a new Bluetooth device. If it doesn't, turn off your phone, turn it back on, enable Bluetooth and try again. If you are prompted for a password, enter "0000" as the default code. If this method fails to work, check with your cell phone's manual to ensure you have its Bluetooth settings configured properly.
- If your cell phone detects your Jawbone but it still doesn't work properly, your problem could be related to the headset. Always ensure the battery is charged by plugging it into its magnetic base station. It usually takes two hours or so to fully charge a Bluetooth headset. Try pairing it with a different phone to rule out the possibility of a faulty headset. Power cycle your Jawbone by turning it off, then back on again.
- Bluetooth, just like any other radio technology, is sensitive to radio interference. If you have electronics or other Bluetooth devices around, try turning them off. If you hear crackling or you lose voice quality, make sure you haven't walked too far away from your phone. The maximum distance to use Bluetooth is 30 feet, but you'll usually hear sound quality degradation sooner, especially if you turn a corner.
