- The nurse needs to communicate her assessment to the patient by repeating the responses given to her. By re-verbalizing the patient's statements, she can be sure that what she has received is clarified and correct. Thus, the nurse can take the next step, whatever it may be, such as checking the patient's orders or by calling the doctor.
- The final step after treating the patient is writing the report and writing it correctly. The report must be factual and in a clear and concise format. It should be straight forward and follow the chronology of the events. The facts are what seal the report, such as: "at 3 p.m. Mr. Jones complained he has suffered sharp, radiating pain in his upper abdominal quadrant." The nurse will date and time the report of his actions to assist the patient in his complaint. By providing a plan and action within the report the nurse has written a care plan that will communicate Mr. Jones's complaints to other professionals, who are or will be involved with his care.
- Communication with staff members, whether peers or supervised staff, is an important tool in advocating for the wellness and health of a patient. Good listening skills are a must along with professionalism tied to communication. Body language often conveys what the speaker is thinking. Tilting of the head when listening communicates to the speaker interest and care regarding the information being communicated. Repeating statements to and from staff assists the communication continue to be clear and concise. Most goals are achieved by team effort and a team response. The communication from the nurse needs to be team oriented regarding the staff members. In other words, she should express ideas as "we need to do this" rather than "you need to do this." By communicating as a team the nurse will be sure to achieve any goals in regard to the wellness and health advocacy of the patient involved.
