Telephone Interview Techniques
Telephone interviews have become more commonplace in recent years as they save both money and time for recruiters and employers. A phone interview should never be taken lightly or considered "just a phone call" from a potential employer. The phone interview could very well be the only interview you have and could make or break your chances for getting the job.
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Get Ready Beforehand
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Keep a calculator, pens and other supplies nearby.
Get everything ready prior to the interview. Have your resume nearby, as well as a calculator, pens and paper and a calendar. You don't want to leave your interviewer waiting while you fumble around for something to write with. Organizing your thoughts is just as important as organizing your supplies. Give yourself enough time to collect yourself before an interview so you're not out of breath from a workout or just stepping out of the shower.
Smile When You Speak
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A potential employer can hear the smile in your voice.
The tone of your voice changes for the better when you smile while speaking because your vocal chords are being used differently. So, smile when you're speaking to your interviewer. You'll sound pleasant, and your warm and friendly personality will come across to your potential employer. Keep a glass of water nearby should you become parched and need a quick sip.
Pace Yourself
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Don't let any jitters get the best of you.
Don't speak too quickly or too slowly. Pace your conversation so the interviewer can hear you clearly and effectively. Don't interrupt the interviewer when she is speaking. Avoid using a simple yes or no answer. Instead, rephrase the question back to them with your answer so the interviewer knows you're paying attention and sell yourself at every opportunity. Make an effort to relax and don't let any jitters you may have come across in your voice.
If You'll be on a Cell Phone
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Never use a cell phone while driving.
With more people eliminating their landlines and relying on cellular communication, be sure your cell phone is charged at all times. Remember to program your voice mail with a simple and professional message that alerts all potential employers you are a candidate who takes this interview seriously.
Once the call has begun, tell the recruiter or interviewer you're on a cell phone and ask if your voice is coming through clearly. If the call was unscheduled and it's a truly inconvenient time, ask if you can reschedule or call him back in a few minutes. It's better to risk rescheduling than risk an accident on the road.
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