Troubleshooting Windows XP Drivers

Video Transcript

"Hi, I'm Michael Burton, Executive Producer for Reel Entertainment, located in Atlanta, Georgia. We offer full service video production for any project. Now, I want to talk to you about troubleshooting your Windows XP drivers. If you're having trouble with one of your Windows XP drivers I'm going to show you right now how to troubleshoot that problem. The first thing you're going to do is you're going to want to go to your start menu, and you're going to want to go over My Computer, and you're going to want to right click. So you're going to bring up a little drop down menu here. First of all, you want to go to Manage. When you click on Manage it gives you a few options on the left-hand side of this, your computer management window. We want to go to the device manager which is going to allow you to manage all of your drivers and update them. Let's say, for example, you're having an issue with your keyboard, so right here where it says Keyboard you're going to want to show all your keyboard devices and on your actual keyboard device you're going to want to right click. This gives you a couple of options. One, you can update the driver, which sometimes, if you're having an issue with like, for example, your keyboard, it can just be that the driver's out of date. It needs to be updated. Especially if you've installed a new keyboard that already, online, has an updated driver that did not come with your purchase. So, you can go ahead and click Update Driver and it will search the web for the most recent driver. Let's go ahead and do that. This is asking you if you want Windows to search, the wizard to search for the software this time or every time and this says no at this time. So, I'm going to say Yes, this time only and let's have it search. Now, it says that it can install it automatically which is recommended. What that means is it's going to look online first to see if it has the software. If it doesn't you, like if you have a CD Rom which came with it you can actually click right here where it says Install from a list or specific location. Let's go ahead and search automatically. Now, if it can't find an updated driver online what it's going to do is ask me if I had a CD Rom that came with my purchase. And of course if I don't, well I should have. So, it says that the wizard could not find a better match for your hardware than the software you have currently installed so I have the most up-to-date driver on my keyboard. So, if I was still having an issue I could always try rolling back to the driver. If you right click on, again, on your keyboard, and you go to properties this will give you the option to troubleshoot right here. You can also go up to where it says Driver up here on this tab and it will give you the option to roll back the driver, and it will roll back to any previously installed drivers. Now, if you never had a previously installed driver another thing that you can do is try clicking here on the Uninstall. That's one way to get to the uninstall. Another way to get to the uninstall is by, again, right clicking here under your computer management, on the Keyboard tab right clicking, and there is the uninstall option as well. So, you've got two uninstall options. What you'll do is you'll uninstall the driver and then you'll restart your computer. Now, when you restart... So, you go down to Start, and you go to Turn off your computer, and you go to Restart. Once you restart your computer if you're missing that driver it will ask you again whether you want it to go out on the Internet and try to find the driver for you. You say yes. Chances are it's going to find a driver for you and it's got to be the most up-to-date one. So, it might just take... If you're having an issue it might just take uninstalling your driver and reinstalling it once again or again, rolling back, or just updating the driver."