How to Become a Telemarketer

Video Transcript

"Hi. Getting into the telemarketing, telecommunications field. Basically how I got in. I had always heard about the telemarketing jobs. Telecommunications. They were easy to get. I had just gotten laid off from a job. I was going to school. So I needed a part time or basically almost full time job to make some money to be able to pay for school. So I tried it out. It was an outbound sales job selling a satellite service. Basically you call, cold call customers and, almost calling from a phone book. That's how abrasive it was. A lot of times calling the customers and trying to get them to change from their cable service or whatever service not having a satellite to what we were selling. And I was able to learn the systems really well be able to teach other people how to use the systems. Not a great salesperson and never have been but it helped me kind of learn the telecommunications field. Moved through various other programs where they were selling cellular service or selling credit card services to different customers. When I was selling the credit cards we would offer them to customers that sometimes they already had the card or sometimes they had worked with an affiliate of ours but we would try to sell them on the card. We had to capture various information and we had verbatim scripting. It was somewhat challenging to meet their goals. But I was able to meet those goals and look for opportunities with my supervisor to take on extra responsibilities whether it was training new hires, helping them how to, helping them on the how to's, getting them assimilated into the basic, the group, the team. So I applied for a supervisor position there. The first time it was a learning experience. I didn't quite get it. The second time I applied I had learned quite a bit and I was actually offered the position. And that's where I've been for, I was there with that company for another four years after that as one of their supervisors on another program after that one for a couple years. Having been in a supervisor position for almost four years in that particular company an opportunity arose for me to come to Dialogue Marketing as an outbound supervisor which was pretty similar to what I had done before. So I was able to come in, use my expertise here and basically kind of impress some of the other operations individuals and the opportunity to become an operations manager arose and that's where I'm at now."