Troubleshooting a Disc Stuck in a Nintendo Wii

Video Transcript

"Hi. I'm Rokosz, your digital lifestyle expert. And we're here to discuss some troubleshooting techniques when that disc does not eject for you. All right. First thing we're going to do is; and a lot of these are good, good suggestions for anything where the disc doesn't eject. So the first thing you want to do is, well, hit the eject button. And if that doesn't work, you want to lay down on the eject button for about five seconds. Don't press it over and over again. Just hold it. That's making sure that it's really reading the contact. Now, another good way, too, is to make sure that you go back to the main menu. We're going to go back to the Wii menu over here. Let me get a little bit more for the thing to pop on. There we go. Back to the Wii menu, return, yes. And that is your best screen to eject from. So, if you're trying to eject it mid-game, the computer is trying to read the ROM. It's trying to get the information and sometimes won't allow itself, as a safety precaution, to not eject at that point. So go ahead and get back to this screen here, push eject. If that doesn't work, push eject again. Then the other thing would be is to hit reset, and then eject. If you don't have any success with that, then, kind of like your router, the next best thing is to take out the power lead in the back, let it sit for one or two minutes, and then go ahead and hit the eject button again. Now this sometimes happens when you're doing a power cycling or restarting on electronic equipment. It's important to let it sit between 30 seconds and two minutes, because the way it works is the electricity still; there's a residual charge still held in the transformer or capacitor of the games. They're still pushing it through. So if you unplug it quick and then plug it back in, with the buffer memory, it may not even realize it had power cut to it, if you do it fast enough. So it's not going to perform a true reset. When you pull it out, pull it out and let it wait. What's happening is it's going to go through a fresh reboot process. Hopefully it will see itself in a good place, and then you can eject it. Once it's back up to the screen, it's rebooted, go ahead and push it. Repeatedly pushing buttons randomly doesn't work. Feels good, probably break the Wii, doesn't work. So it's not power, power, power, power. Now, another little trick that you can do is: is if you can here it trying to run, or trying to eject rather, kind of that wheezy sound, one of the ways you can do is sort of take it out here and hold it down or at an angle with it plugged in, to maybe get a little bit of advantage here from gravity. But if you go through the cycling problems, and hopefully it will help it pop right out. If it doesn't work, you're going to have to call and send it back to Nintendo. Hopefully it doesn't happen. I'm Rokosz, your digital lifestyle expert, saying, "Eject you later.""