Gateway Solo 1400 Troubleshooting

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Troubleshooting for the Gateway Solo 1400 begins by determining if it is a software or hardware problem, and then going through a system recovery process before reinstalling all of the programs. Find out what's wrong with a Gateway Solo 1400 with information from the CEO of a computer and video service company in this free video on computers.

Part of the Video Series: Gateway Computer Troubleshooting
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Video Transcript

Hi my name is Roger, I'm with R-Tech Computers, and we're going to talk about troubleshooting a Gateway Solo 1400 Notebook. The first step really is to identify whether the problem is a software problem or a hardware problem. And the easiest way to do this, though it's not the most practical way to do it. But, there really is no easier way to do it is to make a backup of all your data files first, and then do a system restore using the recovery disk that the manufacturer provided you. Now many of the manufacturers will have not given you any CDs, because they have a separate partition on the hard drive that stores all that recovery information. So you going to have to press F10 or F12 during the boot up to get to that system recovery option. You need to make sure that you have a back up of all your information before you do this. And this will also wipe out any programs that are installed in your computer. So once you've made a backup of your information, go ahead and wipe out, go ahead the system recovery which will wipe out the hard drive. And if everything goes through flawlessly then it was a software problem and you eliminated your software problem, and fixed your computer in the process. If it turns out at this point you would obviously have to reinstall your programs and bring your data back. If during the system recovery process it crashes in any way shape or form, gives you any kind of errors, more than likely at that point you have a hardware failure of some sort. Something that's intermittent not consistent, because obviously your system is functioning well enough to do some of the process but not all of it. At this point we recommend you contact the manufacturer assuming your product is under warranty. And they would agree with you if you've already done the system recovery that you have a hardware failure, at that point you get it repaired under warranty, whatever that component might have filled. If it's out of warranty, feel free to call us at 818-347-1100, we do out of warranty repairs. Most repairs are, well it depends on the level of repair. I can't exactly give you a price on that, but feel free to call us. 818-347-1100.

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