Repair a Computer

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When attempting to repair a program, the first step is to download an anti-virus and spyware program to protect against infections. Find out how to use "Device Manager" to determine if a computer hard drive is malfunctioning with help from a software developer in this free video on computers and tech support.

Part of the Video Series: Computer Software & Tech Support
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Video Transcript

Hi, my name is Dave Andrews. Today I'm going to show you how to repair a computer. Let's go to our computer and I'll show you some troubleshooting tips. Let's click on our "Start" button, go to "Internet Explorer". First thing I want to make sure that you have is a fully functional virus protection program. So go to "Avast.com" and Avast has a free professional program that you can download that protects you from viruses. What you're going to want is you're going to want their Home Edition. So go to "Free Software" and click on "Download". The Home Edition is absolutely free for use at home. Just scroll down until you find "Download Avast Home Edition" and click on "English" or whatever language you would like to download it in, and click "Download". You can either then "Run" it or "Save" it but when you "Run" it it's basically going to install and reboot your computer and you'll have a fully functional great quality anti-virus program. Now second is we want to protect you from Spyware. So let's open up our Internet Explorer browser again and we want to do a search on "google.com" for a program called "SpyBot". Now scroll down a little bit until you find "safernetworking.org" which is the home of SpyBot. Click on that link and I'm going to go into the English site. Go to the "Download" button and we can scroll down here and click on "Download" to download "SpyBot Search and Destroy". This is a program that actually protects your computer from getting not viruses but spyware and adware installed which can really slow down and hurt your computer. Just click on "Download Now" and it will begin downloading our SpyBot program. Now the next tip for you is to check your Device Manager to see if there is hardware that is malfunctioning. Click on your "Start" button, right click on "Computer", and go to "Manage". Click "Continue" if that appears. Now what we'd be interested in here is the "Device Manager". Click on "Device Manager", that pulls up a list of all your hardware in your PC. If there's any hardware that has a yellow icon next to it or a red icon, that hardware is malfunctioning and needs to be replaced. My name is Dave Andrews, and I've just shown you how to repair a computer.

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