Conclusion To Interacting With Salon Clients

Video Transcript

"Hi! I'm Marchelle with Elements University on behalf of Expert Village. Some of the things that we talked about include the 5 step consultation. We talked about greeting, asking, analyzing. Basically, assessing the needs of your client to be able to give them the best service possible. We also talked about the client ticket. Filling out that information is vitally important to keep good records of what was done to your client so you can help them out when they come back in for the color or whatever it was that you did. We also talked a little bit about gift certificates. We talked about showing them the products that were used on them. If you take everything that we talked about today and utilize that, you will be amazed at the results. Everything combined makes up our CES system. That's the Client Experience System, and it's very important here at Elements University that all students know how to do it and do it well. Thank you so much for watching, and highly recommend checking out all the other videos in this category. "