How to give a Greeting in Customer Service

Video Transcript

"Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert Village. One of the methods to consider when you are dealing with a customer on the phone is how do you begin that conversation. It's very important to use the proper greeting. When your customer calls in how does it sound? Now they can't see you but think about how you sound to that customer, just think about how you greet them. What the difference for example between hello and hello? You can tell a friendly intonation from one to the other now that sets the tone for that entire conversation. Also identifying yourself your customer wants to know who they are speaking with. Identify your company make sure that customer knows that they have called the right place when you use the proper greeting again think of this as the whole first impression type of thing. That first few seconds can setup the tone for the rest of that phone conversation."