The 123's of Customer Service Model

Series Summary

Rude clerks are everywhere, from the mall to the supermarket to the convenience store just down the street. One bad encounter with them can ruin your day and sour your attitude toward humanity in general. On the other hand, these same businesses may also have pleasant and courteous clerks, ones which make shopping a joy and put a smile on your face as you leave the store. Of course, if your shopping experience is a pleasant one, you will very likely be encouraged to spend more money, or least come back to that store again. Clerks and sales people are the face of a business, and their proper training and attitude is crucial to a successful operation.

When it comes to one-on-one customer service, it's important to know the basics. Whether it's knowing how to reassure a customer, how to listen to a customer, or how to be personal in customer service, all of these skills will help in making a customer's experience easier, and their problems more solvable. In this free video series, our expert will teach you all of these customer service basics and more, from learning to forget mistakes to answering closed and open-ended questions. You'll learn how to make the best use of your time, how to avoid wasting a customer's time, and the importance of customer satisfaction. Improving your knowledge of customer service will make the job easier in the long run.

Video Transcript

"In this section we're going to be discussing a model known as 123s of customer service. I'm Pamela Unruh with Expert Village. In this section we're going to discuss the model known as the 123s of customer service. Now it is just a model meant to help you remember the different types of customer service and what is important as far as following those steps. The one in customer service is to remember to deal with only one customer at a time. It doesn't matter what customer just came before or what customer your anticipating will come next or whatever distractions maybe going around you. It's most important to remember that when you're dealing with a customer that is only your customer at that time. The two customer service is a two way exchange. Now it's not always just all about the customer wants but you have some input or to make any of that experience great for the customer as well. So remember two way exchange we will discuss all of these a little bit more detail. The three solve or identify your customers issue within three minutes now is that a hard and fast rule, no but it is a very good guideline. When you put together the 123s of customer service you will be providing great customer service for him or her."