Double Entries in iPhone Sync

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Double entries in iPhone sync are usually a problem with iCloud. Find out about double entries in iPhone sync with help from an experienced Apple professional in this free video clip.

Part of the Video Series: iPhone Troubleshooting
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Video Transcript

Hi, I'm Skylar. Let's say you sync your iPhone recently, and you noticed after the fact that some of your contacts were duplicated. Well, you may have also turned on iCloud, or an exchange server, or Google sync, or starting to get the idea? Any number of those different cloud-based synchronization services could actually have duplicated entries on your phone. So, what I recommend, should you find yourself in such a situation, is go to settings, and go to mail, contacts, calendars. In this case I see that Gmail is synchronizing contacts. So I'm gonna tap on that, and switch contact off. I'm gonna delete them from my phone, and I know that this is safe, because the contacts are still stored on Gmail's server. Now, I'm gonna go to my iCloud account and turn contacts off. Now I can choose to either keep on my phone or delete from my phone. Again, I know that these contacts are stored in the server under Apple's control, so if I tap delete from my phone, they're only gonna be deleted from my phone, and I can get them back. So I'll do that, tap delete from my phone. Now check to see if you have duplicate contacts in your phone. You may or may not. But, chances are that deleting those accounts, or just switching off the contacts, fixed the problem. What I recommend doing after that is plugging your phone into your computer and syncing it. Once you've synced it, switch your iCloud contacts back on and that should have fixed any conflicts. Thanks for watching, I'm Skylar.

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