Samsung Television Remote Control Issues


For the most part, Samsung television remote controls work trouble-free, but at times a problem may affect the remote control's performance. Although most remote control issues can easily be remedied at home, occasionally a more serious issue may require replacing the device. Samsung provides consumer information on its website about how to deal with remote control issues.

Remote Control Can't Operate Another Electronic Device

  • According to Samsung, consumers of certain 2006 and 2007 model year televisions reported that they cannot program the remote control to another electronic device. The reason: These television models did not come with a universal remote control. The company says you can resolve the issue with an Anynet Plus (Anynet+) wired network system. The Anynet Plus system enables consumers to connect a Samsung television with two other Samsung audio-visual units through a single remote control.

Remote's Buttons Do Not Work

  • Four possible reasons why a remote's buttons may function improperly, Samsung says, are bad batteries, an electronic malfunction, a faulty remote, or a sensor problem. The company recommends making sure the batteries are fresh and are inserted correctly. It suggests a quick test using a digital camera to detect whether the remote's infrared light is working. The company also suggests trying to operate the TV with a second remote to test whether the problem is in the remote or the TV. When all else fails, the person should contact Samsung Customer Care 800-726-7864 to inquire about possible replacement.

Universal Remote Does Not Activate Another Device When Prompted

  • Samsung lists some issues reported by consumers with operating the company's universal remote controls. One issues is that people forget to press the remote button to activate a particular device such as the DVD, VCR or stereo before attempting to operate the device using the remote. As a result, the device does not respond to the remote. To operate another device that is programmed with the universal remote control, a user first must hit the button that activates the device.

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