Maintenance Work Order Types

You will receive a special project work order when a wall needs a new coat of paint.
You will receive a special project work order when a wall needs a new coat of paint. (Image: painter, man image by Greg Pickens from

Used by lawn maintenance employees, custodians and technicians of all kinds, maintenance work orders label the source, type and priority of the work that needs to be performed. These forms also tell the labor costs, materials used and other important information regarding the maintenance that has been done. Maintenance work orders make sure problems and projects get taken care of efficiently.


Maintenance work orders are categorized by priority. An emergency maintenance work order demands that you remedy the issue immediately because it endangers the safety of employees, clients or tenants or could cause severe damage the property. Emergency situations include overflowing sinks or toilets, lack of heat in cold weather, no air condition in hot weather, busted locks or doors, lack of electricity or anything else that creates a hazard or prevents an employee from performing his job.


When a situation presents a great inconvenience to a tenant, client or employee, or runs the risk of property damage, you will receive an urgent type of maintenance work order. You must complete an urgent work order in the same day that it was received. Examples of urgent situations include a clogged drain, boarded glass windows, a door or window that cannot be unlocked, malfunctioning irrigation sprinklers or broken branches.

Vacancy Preparation

Vacancy preparation can refer to preparing an apartment for a new tenant or setting up an office for a new employee. Some of the work that you might perform includes making repairs, transferring office furniture, a new coat of paint and a deep cleaning of the area. Vacancy preparation maintenance work orders must be completed within 48 hours.


When management, client or a tenant makes a request for an issue to be fixed, such as a leaky faucet, burnt out light bulb or pest problem, you will receive a routine maintenance work order. You will have 72 hours to repair the situation.

Planned and Seasonal

You will have 120 hours to complete any planned and seasonal maintenance work orders. These work orders will include tasks such as changing out window screens in the spring and autumn, cutting grass, shoveling snow, raking leaves, trimming trees and maintaining flowerbeds.

Special Projects

You need to complete special project maintenance work orders within 30 days. You may receive these work orders when you have to paint the exterior of a building, change the landscape or paint hallways or entryways.

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