Founded in 1907, United Parcel Service (UPS) started as a small delivery service in the United States. As of 2011, UPS is an international parcel delivery company that operates in more than 200 countries worldwide. It offers a variety of delivery options, including Standard and Worldwide Expedited, each of which offer different service.
Service and Commitment
UPS Standard delivery service provides day-definite delivery based on package origin and destination to the contiguous 48 United States and all Canadian provinces, and from Mexico to the 48 states. Worldwide Expedited delivery, on the other hand, offers guaranteed second-business-day delivery to Canada, two- or three-business-day delivery to Mexico, three- or four-business-day delivery to Europe and four- or five-business-day delivery to Latin America and Asia. Worldwide Expedited delivery to the U.S. from Canada is a guaranteed two-day delivery, two- or three-business-day delivery from Mexico and three- or four-business-day delivery from the rest of the world. Worldwide Expedited service is currently offered to and from more than 60 countries and territories throughout the world.
Standard UPS delivery provides door-to-door service with up to three delivery attempts. Standard shipping is designed to be a cost-effective shipping option for less-urgent packages. Worldwide Expedited service also provides door-to-door delivery and up to three delivery attempts, but also includes in-house customs clearance. Both Standard and Worldwide Expedited service feature the company's on-call pickup service, which allows a shipment to be picked up directly from a home or office. Expedited service also provides the company's Smart Pickup service that notifies UPS personnel your packages are ready for pickup once you contact them via the Internet.
Delivery and Returns
Both UPS Standard and Worldwide Expedited delivery service offer delivery confirmation, which informs you of when and to whom the package was delivered, as well as notification services, which are e-mails advising you of important events during the process of delivery. Only Expedited service, however, offers added return services. Return services allow the recipient to initiate a return shipment on the same service ticket or a newly generated one online.
While UPS stands behind its guaranteed delivery times for its Standard and Worldwide Expedited delivery services, it advises customers that some destinations may require additional transit time. Standard shipments to Canada also require an additional customs charge, whereas shipments from Mexico have customs charges included in the quoted price. Additional Standard customs charges to Canada, such as brokerage charges, duties and taxes, are billed to the shipping party. The company provides specific details on these delivery exceptions and additional fees on its website.