What Are Behavior Based Measures by Performance Review?

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Annual employee performance reviews use performance measurement numbers and behavior based measures to give a comprehensive view of employee performance. A collection of employee performance data using productivity numbers allows managers to compare employees to each other based strictly on raw performance data. Behavior based measures in a performance review, using a number rating system, help to add the functional information such as how well employees perform in given situations.

Employee Interaction

Working as a team can be an important part of an employee's job duties. Behavior based measures that involve employee interaction include the employee's ability to work productively with other employees, the employee's level of cooperation with co-workers in a variety of situations and how effective the employee communicates with other staff members. Employees that display tendencies towards effective interaction may be considered as future managerial material.

Customer Interaction

During the course of a year, an employee may inspire customers to send messages to management approving or disapproving of the employee's performance. Direct input from the customers, along with managerial observations, make up the behavior based appraisal for customer service. The employee's demeanor with clients on the phone, the efficiency at which she attends to customer issues and the success rate an employee develops at resolving customer problems are all examples of behavioral measures.

Training

Employee training is given for the benefit of the employee and the company. The employee benefits from an enhanced skill set or a greater understanding of company policies and offerings. The company benefits by improving the workforce and getting important information to the entire staff. An employee's attendance record to training sessions, participation in training and the employee's ability to apply new information is all part of behavior based performance measures.

Career Development

The list of behaviors that a company uses to determine the path of career development an employee is following includes how well the employee understands and follows company policies, the ability of the employee to follow the career development plan put in place by management and how well the employee balances his own needs with the needs of the company. Monitoring these types of behaviors allows management to determine if an employee is following his career development plan, and if the employee is doing all he can to reach his developmental goals.

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