Interview Questions for an Entry Level Custodial Maintenance Person


The job market for entry level custodial maintenance personnel receives a variety of candidates. Some job seekers find themselves in the job market for the first time and apply for these positions based on their personal interests. Others change careers and seek entry level positions in new fields. In order to receive a job offer in this role, a job candidate first needs to pass the interview stage. These job seekers need to spend time reviewing interview questions and potential responses.


Custodial maintenance employees keep businesses clean and functional for colleagues and visitors. Some custodial responsibilities occur on a scheduled basis, such as mopping at the end of the day. Other responsibilities arise when a need occurs, such as a toilet overflow. Businesses rely on their maintenance employees to arrive on time on their scheduled workdays. Interviewers ask questions about the job seeker’s attendance record and punctuality to learn whether the company can count on the employee when needed. Examples of these questions include asking how many times the applicant arrived late at work or was absent from work over the past year.

Problem Solving

Situations arise in the workplace that require custodial maintenance workers to address problems before they impact customers or employees. When a water fountain refuses to shut down, a maintenance worker needs to find a way to address the problem. Interviewers ask applicants about their problem solving skills and experiences to learn how they address problems. Examples of these questions include what process do you follow to solve a problem, or describe a time when you encountered a problem and how you fixed it.

Personal Interaction

Custodial maintenance employees represent the business to each person they encounter in the workplace. Often when an individual experiences a maintenance problem, such as a leaky faucet, they speak to the first custodial employee they see. The person that the company hires needs to interact with each individual in a professional manner. The interviewer asks about the candidate’s communication abilities to determine if the candidate creates a favorable impression when interacting with others. Examples of these questions include how do you deal with challenging people, and share a situation when you assisted another person.


Custodial maintenance workers juggle a variety of tasks throughout the workday. Some tasks are routine and some are emergencies. A custodial worker needs to organize each task and determine which constitutes a higher priority. The interviewer asks questions to learn about an applicant’s ability to prioritize. Examples of these types of questions include how do you determine where to focus your energy, or what qualifies as high-priority tasks.

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