The organization of a business is critical to its function and daily operations. Casinos especially rely on well-thought-out business organizational structures, given the nature of their business and the large quantities of money that pass through the doors hourly. Casinos typically have a large number of management positions to oversee their many departments.
At the top of a casino organizational pyramid is the president or general manager who is responsible for overseeing the overall operations of the casino, as well as the hotel if applicable. In this position, the president must guide the operation through the day-to-day activities as well as present an overall view for the future of the casino operation. This involves both strategic and financial planning skills, as this position reports directly to the casino owner or board of directors.
Reporting directly to the president or general managers, several vice presidents oversee specific areas of the casino operations. Typically, the human resources, finance, security and casino operations departments are led by vice president positions who all are responsible for guiding their respective staff members through the daily operations. The VP of Finance manages all financial activities including supervising accounting, casino cage operations, credit approval, collections and purchasing. The VP of Casino Operations is charged with managing the overall operation of the casino including all table games, slot machines and all other types of gaming. A major responsibility of this position is compliance with gaming regulations on both the state and federal level. The VP of Human Resources manages all aspects of employee relations, including compliance with state and federal regulations, labor relations, health insurance and overall compensation of all casino employees. The VP of Security is responsible for all activities relating to surveillance, security, risk management and safety of both casino employees and guests. Also included in his duties are working with insurance companies and theft or other security concerns of casino guests.
Next in the line of authority are the managers throughout the casino operations. These include managers of table games, slot machines, drop team, guest services such as hotel operations, food and beverage managers, casino cage managers, shift managers, pit managers and floor managers. Each manager oversees the employees of that particular area, for example, the drop team manager is responsible for supervising the count room activities to ensure all deposits are accurate and in compliance with casino policies in addition to federal and state regulations.
Dealers, Servers, Slot Attendants, Cashiers
The casino employees who spend the most amount of time with the customers fall into this category. The table-game dealers, food-and-beverage servers, slot-machine attendants and casino cashiers all are responsible for ensuring guests enjoy their time spent at the casino and deliver goods or services. Also included in this category are the bellmen if a hotel is on-site, concierge staff, valet drivers and other general workers in the casino.
The surveillance team is typically a separate group of employees in the casino environment. To ensure quality and honesty throughout all levels of casino employees -- from the server that delivers the beverage to the casino president -- the surveillance team often reports directly to the owner or board of directors rather than anyone on-site at the casino.