Netflix delivers nearly all of their U.S. DVD shipments within one business day of when they leave a distribution center. In addition to the 50 states, the streaming and DVD rental conglomerate also ships to U.S. Territories, APO, FPO and DPO addresses, though their distance from the nearest distribution centers sometimes stretches delivery times to several days. Netflix operates a nationwide network of distribution centers to better ensure a quick shipment to and from your mailbox, but sometimes you'll find that discs are delayed or lost in the mail.
Founded in 1997, Netflix offers both mailed DVD rentals and Web streaming services. With their DVD rental service, members add movies and TV shows to a queue at the Netflix Web site. DVDs are sent via U.S. mail with prepaid return mailers, and members have no due dates, late fees or shipping charges to contend with. When DVDs are returned, Netflix mails the next available DVD on the member's queue. The company boasts an estimated 36 million members in 40 countries and reports that a large majority of members rent anywhere from two to 11 DVDs per month.
Disc Doesn't Arrive
If more than three business days have passed since you received an email from Netflix confirming that they've sent your next queued DVD request, report the missing disc immediately so Netflix can both replace the shipment and log the loss into their inventory. Visit the Netflix "Report a Problem" page (see link in Resources) to let them know you've not received the shipment. You will receive a confirmation email referencing the reported lost DVD with details on how soon to expect the replacement in your mailbox.
Disc Lost or Damaged
Similarly, if you mailed back a disc and notice that it's listed in your account as having never arrived, or if you receive a damaged disc back from the U.S. Postal Service after you attempted to return it to Netflix, use the "Report a Problem" link to inform Netflix about the issue. If the disc later turns up, Netflix simply requests that you return it as you normally would.
Excessive Lost Discs
Netflix understands that no shipping procedure is perfect and their DVD service Terms and Conditions states that they will replace the occasional lost DVD free of charge. Be forewarned, however, that Netflix reserves the right to charge the credit card on file should they determine that you have an excessive amount of lost or damaged discs. Charges vary based on the disc type; at the time of this publication, DVDs are $14 and Blu-rays are $20, plus tax.
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