WiFi Problems With GlobalSuite on the iPhone

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GlobalSuite is a company that provides wireless Internet access for hotels and business conference spaces around the United States. Even though your iPhone can surf the Internet on its network, it's helpful to use WiFi for two reasons: it's faster than 3G, and it's free, which is especially helpful to users who pay for data. However, you may encounter a problem where the iPhone won't connect to GlobalSuite's WiFi. In this case, there are a few possible solutions.

Reboot

  • When troubleshooting any problem with the iPhone, the first thing you should do is reboot it. This will clear out the iPhone's RAM, along with any bugs that are in it. To do a reboot, hold down the "Home" and "Sleep/Wake" buttons simultaneously until the white Apple logo appears on the screen (for around eight to 10 seconds). Try reconnecting to the GlobalSuite WiFi after the reboot has been completed.

Reset Network Settings

  • If clearing out general bugs in the iPhone's RAM doesn't solve your problem, then the next step is to try clearing out any bugs in the iPhone's network settings. This may solve your issue if an error occurred when you first picked up the GlobalSuite network, or if your iPhone's network settings are just buggy. To do this, touch the "Settings" icon on your springboard, followed by "General," "Reset," and then "Reset Network Settings." This will wipe out all your network settings in an attempt to give you a fresh start with the GlobalSuite network. When you're done resetting, locate the network again under "Settings," and "Wi-Fi" to try reconnecting.

Forget Network

  • Your iPhone may not be connecting to the GlobalSuite WiFi because you entered the password or network name wrong. If either one of these is the case, then it won't matter how many times you try to connect, you'll always get an authentication error. By setting the phone to forget a network and entering it manually, you'll get a clean start, along with the opportunity to be extra careful when reentering the necessary data. Go into your "Wi-Fi" settings under "Settings," touch the blue arrow next to the GlobalSuite network, and then touch the "Forget" option. Reboot your iPhone after this process, and enter the network and password again manually. Be very cautious when entering the network name and password.

Speak With Hotel

  • There's always the chance that the problem lies with the hotel's wireless router; not with your iPhone. If you've tried rebooting your iPhone, resetting the network settings and setting the phone to forget the network to no avail, then speak with the front desk. A representative may have to reset the router or give you a different password to connect with GlobalSuite. Tell the representative about your problem, along with the troubleshooting solutions that you've already attempted.

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