Troubleshoot Smart TV Setup: Catch Common Errors


It used to be so simple: you'd connect your television to an antenna, plug it into the wall and be done. Today's "Smart TVs" can now connect to the Internet to provide access to streaming video, social networks and a wide range of information sources. These televisions can do so much more than the older models, but this also means that they require a bit more set up, and you may encounter more problems in getting them to work.

Wired Network Connections

  • A Smart TV can get information from the Internet. This feature will not work unless you connect it to your home network. For many people, the quickest and most reliable connection is to plug it directly in to your network router. If the router is not near the TV, you can run a cable to a wall plate. The television should be able to automatically configure itself to access your network once it is connected.

Wireless Network Connections

  • If it's not convenient to use a cable to connect your television, you may be able to use a wireless connection instead. Some Smart TVs have this support built-in, but others may require a dongle that plugs in to a USB port. Your Wi-Fi connection may not be strong enough if you are too far from the base station; you may need to add an additional access point closer to your set. Also, set your Wi-Fi access point to Channel 1 or Channel 16 to reduce interference from other nearby wireless networks.

Have Your Passwords Ready

  • Smart TVs can access streaming video from services such as Netflix, and can connect you with your favorite social media sites such as Twitter and Facebook. If you can't connect to these sites on your Smart TV, you will need to enter your user name and password for each of the services. If you don't have an account, you will need to set one up separately through a computer before you can access it through your Smart TV. You may also have to set up an account for your Smart TV to be able to add new apps to your television.

Broadband Bandwidth

  • Once you get your Smart TV set up, you may find that when you watch streaming video from the Internet, the image may be jerky or break up into big blocks. If your network connection is working properly, then the problem might be that you don't have sufficient bandwidth in your broadband Internet connection. Netflix recommends at least 1.5 megabits/second (Mbps) download speed for video, and 3 Mbps for high-quality. Check your download speed with a computer, and make sure that no other devices on your network are trying to access the Internet when you're watching streaming video.

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