Housekeeping activity demands organization, attention to detail and adherence to customer privacy. Additionally, the proper evaluation of a housekeeping service allows business owners to gauge cleanliness, turnaround times and staff competency. Savvy housekeeping supervisors set the standards of operation prior to evaluating staff competencies. The use of customer feedback forms and staff training documents lend to the establishment of an organized evaluation system. Additionally, efficient levels of service lend quality and profitability to a service's bottom line.
Things You'll Need
- Employee records
- Writing pen
- Writing pad
Set the standards. Prior to the evaluation of a housekeeping department, set the standards regarding work expectations and accountability. Create a written document for each staff member while personally briefing employees either individually or as a group. Additionally, create a record keeping form or packet designed to record training information.
Evaluate work assignments. Use a pre-printed inspection form or simply perform a walk-around to evaluate performance and adherence to standards. Check for the suitable performance of basic activity to include the cleaning of floors, beds and bedding, glass and mirrored surfaces, and restroom areas. Evaluate turnaround times for the scheduled cleaning of specific areas while evaluating the overall sanitation of the assigned areas.
Evaluate peripheral activity. Check for staff member organization, proper use of communication channels and lapses related to the protection of client privacy. Evaluate client feedback through the use of forms and filed complaints. Additionally, solicit housekeeping staff input regarding individual perceptions of teamwork and leadership.
Implement an improvement process. Create an improvement process related to customer feedback, employee input and industry standards. Hold employee meetings to floor complaints and solicit suggestions for workplace improvement. Create an incentive program to reward staff for delivering quality service. Additionally, create a quick response team to react to client emergencies such as equipment failure or environmental issues.