Time Warner Cable: How to Get the DVR Guide to Reset

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You use the on-screen TV guide to see what's on television, set your digital video recorder to record a program and even search for a show or movie by title or program type. When your Time Warner DVR's on-screen guide freezes or doesn't respond, before calling customer service and scheduling an appointment with a technician, reset the DVR box. After resetting the DVR, the guide displays "To Be Announced" for all the channels while it gathers the correct information.

  • Press the "Power" button on your remote or the DVR to turn off your Time Warner DVR box.

  • Unplug the DVR from the electrical outlet.

  • Wait 30 seconds and plug the box back into the outlet.

  • Wait until the digital clock displays the correct time to turn the DVR back on.

Tips & Warnings

  • If you start having trouble with recorded programming skipping or freezing during playback, reset your DVR before calling customer service.

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