How to Test a Teller Applicant

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Tellers have multiple pressures on them to perform well and quickly. They have to provide accurate mathematical calculations and complete transactions correctly based on those calculations. They have to be fast and unfailingly polite and courteous to all types of customers. They are also salespersons, trying to increase the bank's sales of certain products and services. To find the right applicant for a teller position with your bank, you have a few options to help you hire the best.

  • Give the applicant a test that covers basic math skills. One can be found on the Internet for free from KForce On Staff Group. It covers word problems and basic math calculations. Calculations cannot be done with a calculator on the first part of the exam. The applicant will be using math skills throughout his shift, so it is important that he be able to think on his feet and perform transaction calculations quickly and accurately.

  • Invest in teller testing software, such as EASy Simulation Teller Vision or Ergometrics' Teller Test Online or VirtualTeller Test. These programs allow you to test applicants' ability to do math, deal with differing levels of transaction complexity, handle customers with difficult personalities, and use the computer to support transactions. They may also test how well applicants can be expected to work with people from diverse backgrounds, work on a team, and their aptitude for selling products and services. The programs measure applicants' skills in remaining calm in stressful and frustrating situations and how well they serve customers. They provide reports on how applicants did during the test, helping you to identify areas that they need to improve in and the areas in which they excel. These test serve as prescreening tools to help you identify the most promising applicants.

  • Stage a mock transaction or two for each applicant. Ask your current tellers or other employees to pose as customers with different needs, and see how each applicant handles the customers. Since the applicants will likely not be familiar with your computer system, watch for accuracy of basic transactions and customer services skills.

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