How to Inform a Client that an Employee Has Been Fired
Improperly handled employee terminations are often the cause of lawsuits and other difficult problems. As a result, managers and business owners often find that terminating an employee is hugely stressful. However, handling the situation professionally will help you maintain business continuity and may even result in better service for your client. Most of the rules are common-sense oriented, but make sure to review your company handbook just in case.
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Things You'll Need
- Employee file, including termination letter
- Date of employee termination
- Contact information of employee's clients
Instructions
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Review the employee's personnel file and the reason for termination, noting the date and the employee's reaction to the news. Verify that the responsible party completed the termination in accordance with company policy, and read the policy regarding the notification of clients, if one exists.
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Write your letter or email. Keep it factual and brief. Do not include the reason for termination; do your best to protect the terminated employee's privacy. You may also decide to inform a client in person; if so, choose a private office or location. Do not divulge more details than necessary.
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Apologize for any difficulty that the termination will cause -- or has caused.
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Close the letter or conversation by assuring the client that the company will address its business needs without interruption. Don't forget to include new contact information for the point person, if applicable; a business card is helpful.
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Tips & Warnings
Consult an attorney if the employee has engaged in illegal activity that may cause the client to become involved -- for example, if the employee was engaged in fraudulent activity. Keep it classy and brief; imagine how you would want to be treated.
Do not say too much about why the employee was terminated, as it may result in a lawsuit.
References
- Photo Credit Photos.com/Photos.com/Getty Images
