How to Cancel Your Hotfile Account

Hotfile allows you to share files without downloading a peer-to-peer program.

Hotfile is a program available online that permits users to upload and download files in any Web browser. Unregistered users can upload up to 400 MB at once and must wait 15 seconds to 30 minutes to download files. You can register to become a Premium member for unlimited downloads, no waiting time and the ability to direct-link to your files. Prices vary based on the length of subscription you choose, and you can cancel at any time. Your account will stay open until the end of the term you have paid for.

Instructions

PayPal

1. Go to PayPal.com and log in using your email address and password. Hotfile member subscriptions are managed by PayPal, not Hotfile. Therefore you must use PayPal to cancel your subscription.

2. Click on the "My Account" tab at the top of the page, then click on the gray "History" tab. You will see your most recent PayPal activities and a list of your subscriptions.

3. Locate your Hotfile subscription. Click on the blue "Details" link listed next to the subscription.

4. Review your Hotfile subscription details. At the bottom of the Details page, click on the "Cancel Subscription" button.

5. Click on the "OK" button that pops up to confirm your Hotfile subscription cancellation.

6. Sign in to the email you use with your PayPal account. You will receive an email confirming that your Hotfile subscription has been canceled. Keep this email for your records. Your Hotfile account will stay Premium until the end of the time period for which you have already paid.

Credit Card

1. Sign in to your email with your user name and password and open a form to send a new message.

2. Paste "[e-mail]" in the recipient line. If you paid for your Hotfile subscription with a credit card, you used SegPay to make the transaction. SegPay manages your subscription and cancellation.

3. Compose an email that asks them to cancel your Hotfile subscription. Include your name and Hotfile account number.

4. Check your email for a confirmation from SegPay and save for your records.

Tips & Warnings

• If you are having problems canceling your account, email your PayPal information to the help desk at Hotfile.

References

• Hotfile: FAQ
• Hotfile: Premium

Resources

• Paypal.com