Tutorial on How to Port Your Number to Net10


Wireless number portability allows mobile phone users to change service providers while keeping their phone number. Net10 requires that you provide your account number, PIN and contact information from your current mobile account and that you have a Net10 phone. You must remain in your local calling area in order to qualify for number portability. Number portability requires that you not cancel your current phone service prior to activating your account with Net10.

Things You'll Need

  • Account number
  • Account password or PIN
  • Account billing information


  • Navigate to the Net10 website and click "Activate/reactivate" and "Transfer number."

  • Click "Activate my Net10 phone with a number from another company" followed by selecting the Net10 phone you have purchased. You can purchase your Net10 phone from a retailer or from the Net10 website. You must have your phone in your possession prior to attempting to port your phone number. Click "Submit" to begin the porting process.

  • Click "I agree to the terms" and click "Continue." Enter your phone's serial number on the "Number portability" page. You can find your serial number on the activation card provided with your mobile phone. If you do not have your activation card, you can find your serial number on the back of your phone under the battery. Click "Continue" after entering your phone's serial number.

  • Enter your account number, phone number, PIN and contact information from your current mobile phone provider and click "Continue." You will be taken to the transaction summary page to verify the information you have entered. Click "Submit" to complete your transaction. The number transfer may take up to two days.

By Phone

  • Contact Net10 customer service at 877-836-2368 and notify a customer service agent that you would like to port your mobile phone number.

  • Provide the customer service agent with the serial number for your Net10 phone, your mobile phone number, billing address, account number and account PIN for your current mobile phone provider.

  • Wait for the customer service agent to complete your transaction. Your phone number may take up to two days to be ported from your provider to Net10.

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