How to Inquire About the Load Balance in Smart Bro

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Smart Bro products include a range of Internet broadband devices, Wi-Fi routers and cellular SIM cards offered by Smart Communications. If you have a prepaid Smart Bro plan, you can check your current balance using your cellphone, a web browser, or by logging into your My Smart account.

  • Select the "Smart Menu" on a prepaid cell phone with a Smart Sim. Select "Buddy Balance." Your balance is sent to you via text message.

  • Send an SMS text message "?1515" to "214" to receive a reply text with your current balance.

  • Log into your My Smart account (see Resources for link) using any Web browser. If you haven't registered yet, you will need your Service Reference Number, or SRN, and your account number.

  • Call Smart Communications toll free number *888 using your cellphone and follow the voice prompts to get your account balance. From a landline, call (02) 888-1111.

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