How to Cancel an AT&T Service and Keep Your Number


Canceling cell phone service with a provider and switching to another provider can be a tedious process. If you are not prepared to make the transition, you could get stuck transferring all of your data from one phone to the other. And if you're not careful, you can lose your phone number. Fortunately, this process can be legally prevented because of FCC regulations. "Local Number Portability" ensures that individuals switching service providers while remaining in the same geographical region have the legal right to maintain their number.

How to Cancel AT&T Service and Keep Your Number

  • Pay all of your outstanding account balance. Though AT&T legally can not prevent you from transferring your number if you have remaining fees, it is still best to settle your account before canceling your service. If this is not done properly, your credit score could take a significant hit.

  • Review your contract with AT&T to see if and how much you will be charged if you cancel.

  • Retain service with AT&T before acquiring a new cell phone service provider. If your account with AT&T is canceled before contracting with a new provider, all your legal rights to maintain your number will be voided.

  • Call the provider with whom you want your new contract and tell them you want to switch to their service and keep your current cell phone number. When making that phone call, have the following information ready to give the new provider: your current phone number, your account's password, your account number and the ZIP code of the area in which you have service.

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