How to Fix a Black Screen on an EnV Touch


The LG enV Touch is a fully-equipped feature phone from Verizon Wireless with a front touch screen, second internal screen and QWERTY keyboard. You depend on your LG enV Touch to keep you in touch and keep you on time. Understandably, it is very frustrating when either of the screens of your LG enV Touch go black. There are several different reasons your LG enV Touch's screen could go black. Taking a thorough approach to troubleshooting your LG enV Touch will help get your phone up and running as soon as possible.

  • Fully charge and remove the battery from your LG enV Touch.

  • Wait at least 15 seconds before reinserting the battery. Be sure that the metal strips on the phone and on the battery are clean and free of debris. When reinserting the battery, make sure it snaps firmly back into place.

  • Press the "End" key to power the LG enV Touch back on.

  • Continue troubleshooting the LG enV Touch if the screen does not come back on.

  • Flash, or reset, the software on your LG enV Touch at a corporate Verizon Wireless store location. The store must have a software flash machine to complete this step. Call ahead to check that they have the machine.

  • Contact Verizon Wireless technical support or Asurion to discuss replacement options if resetting the LG enV Touch's software does not resolve the black screen. Contact your mobile phone insurance provider if the blank screen is caused by physical or water damage.

  • Contact LG or an authorized LG repair provider if your black screen is not covered under warranty or insurance. LG technical support can be reached by calling 800-243-0000. This may require you to mail your LG enV Touch in for repair. Activate an alternate device to maintain cellular service while the black screen is being repaired.

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