How to Change an MSN Password Without a Secret Answer
The Windows Live network -- formerly know as the Microsoft Network, or simply "MSN" -- is a web brand whose products include Windows Live Messenger and Hotmail. When you establish your Windows Live ID -- an email address and password with which you access both of these services -- you set a "Security Question" to answer in the even that you lost your password. If you've forgotten the answer to the question, have Windows send an email to your secondary email address you have on file or, if you don't have one, contact Windows Live Support to reset your password.
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Instructions
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Enter your Windows Live ID -- an "@hotmail.com" email address, for example -- on the Windows Live "Reset Your Password" page. Enter all the characters you see in the image verification string and click "Next."
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Click "Email a Reset Link" if you placed a secondary email account on file when you set up account. Verify that the email listed is one to which you still have access, then click "Next" to send the link to your secondary email address. Access your secondary email and click the link within the email from Windows to be taken to a page where you input a new password.
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Highlight the circle next to "Customer Support" if you don't have a secondary email address on file -- if you don't the "Email Me a Reset Link" option won't appear. Click "Customer Support" and enter both your Windows Live ID and the email address at which you want Windows to contact you. Click "Continue" and enter information to verify your identity, such as your full name, date of birth, state of residence, passwords you've used to sign into your account in the past, recent email subjects and the names of contacts in your contact list. Click "Continue" to submit the information to Windows, who reviews it and contacts you at the email address you provide them.
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