How to Troubleshoot the Keurig Platinum

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The Keurig Platinum brewing system is designed for home use and brews single cups of coffee, hot chocolate, tea or other beverages. The unit has an LCD display, programmable water temperature, automatic on/off feature, choice of five cup sizes, removable water reservoir and a quiet motor. Sold online and in many department and culinary supply stores, the brewing system should function well if cared for and maintained on a regular basis. If problems do arise, some troubleshooting can help users figure out what is causing the issue and find a solution.

Things You'll Need

  • Large mug
  • Vinegar
  • Water
  • Paper clip
  • Connect the power cord to the Keurig brewer and a working power outlet if the machine is not working. Remove other appliances from the outlet and replace or reset the circuit breaker or fuse as needed.

  • Turn the power switch to "On" if the brewing machine has power but is not brewing as expected. Open the water reservoir and fill with water. Set the water reservoir securely on the base. Make sure a brewing K-Cup pack has been placed in the K-Cup holder.

  • Push down on the handle once the K-Cup is in the holder if the beverage is not brewing. The LCD screen should read "Ready to Brew." Press the "Brew" button to continue.

  • Use filtered water or bottled water if the coffee or tea does not taste good.

  • Descale the machine if the proper amount of liquid is not dispensed or the machine is not working correctly. Empty all water from the water reservoir and fill with white vinegar. Set a large mug on the drip plate and select "Large Mug" cup size. Push "Brew" and allow the mug to fill. Empty the mug and replace the mug on the drip tray. Repeat three times and leave the machine plugged in and turned on for four hours. Rinse the water reservoir with clean, cold water and fill with water. Set a clean mug on the drip try and run a brew cycle. Repeat until the water reservoir is empty.

  • Clean the exit needle on the inside bottom of the K-Cup holder with a paper clip if the needle is clogged with debris.

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