How to Cancel an nTelos Phone Service


NTelos is a telecommunications service provider that operates in Virginia and West Virginia. This provider offers a variety of cellular, wired and high-speed Internet services to residential and business customers. If you are currently an nTelos customer, and you would like to cancel your nTelos phone service, you will need to call the nTelos customer service phone number.

  • Call nTelos Customer Service at 877-468-3567.

  • Give the customer service representative your nTelos phone number. The customer service representative will ask you some questions to verify your identity. These questions may include your nTelos PIN, your name and your address.

  • Tell the customer service representative that you would like to cancel your nTelos phone service. Ask the customer service representative if your account has an active service contract. Most nTelos phone services require you to sign a one- or two-year service contract. If you still have a service contract, you will have to pay an early termination fee to cancel your phone service. NTelos will send you a bill for this early termination fee.

  • Wait while the customer service representative cancels your phone service. The customer service representative will ask you for an effective date for the cancellation. You can cancel your service effective the same day or starting on any future date.

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