How to Refund a Customer on PayPal

PayPal allows merchants to refund a customer's purchase within 60 days.

PayPal is a Web-based payment processing system used to securely transfer money online. PayPal merchants (merchants who have an account with PayPal) can send a refund directly to their customers through PayPal for up to 60 days after a purchase has been made. PayPal also refunds the majority of the merchant's transaction fee for the original purchase to any merchant issuing a full refund. Merchants can also choose to issue only a partial refund, but will have to pay a slightly larger transaction fee.

Instructions

1. Log in to your Paypal account and click the "Payments received" link at the top of the screen. Click the "Details" link for the transaction you want to refund.

2. Scroll down to the bottom of the page and click the "Issue Refund" link. Or press "Ctrl"+"F" on the keyboard and search the page for the words "Issue Refund" if you're having trouble locating it.

3. Enter how much money to refund into the text box. Then type a note to the buyer explaining what's going on and click the "Continue" button at the bottom of the page.

4. Review the refund information and use the "Edit" button to go back and correct any mistakes. If everything looks good, click the "Issue Refund" button to confirm and send the refund.

References

• PayPal Support: Send a Refund Easily
• Ask Dave Taylor: How to Refund a PayPal Transaction