How to Use My VoIP in Outlook
Voice over Internet Protocol integration with Microsoft Outlook has been a major step in unified communications. One of the downsides of this move, however, is that VoIP providers are using proprietary plugins. Instead of a universal VoIP integration plugin, you have to find out if your provider offers Outlook integration, then install its specific software. Luckily, most of the major VoIP providers offer Outlook plugins, so the likelihood that integration exists for your setup is high.
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Instructions
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Open your VoIP provider's Website and navigate to its support or downloads section. (See Resources.)
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Search for "Outlook Integration" or "Unified Communications" in the search bar. These two phrases are what companies most often use to describe these Outlook plugins.
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Download and install your provider's plugin if one exists. This will automatically set up and configure the TAPI, or Telephony Application Programming Interface, to work with its system.
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Launch Microsoft Outlook and navigate to a contact. The "Click-to-Call" feature will now be enabled.
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