Microsoft Remote Assistance allows Windows users to control other computers over the Internet. Both sides of the remote control session are given titles. The person helping is referred to as the "expert" while the person being helped is the "novice." Using Windows Remote Assistance, the expert can view the novice's desktop and walk him through a task. The novice can also grant the expert full control over his desktop to allow the expert to perform the task. The "Offer Remote Assistance" command-line switch allows authorized experts to connect remotely with a single command.
Open the Start menu and type "cmd.exe."
Type "msra.exe /offerRA <device>" (without quotes), replacing "<device>" with the domain name, IP address or network name of the remote computer.
Tips & Warnings
- Your Windows user account must be a member of the same domain or a trusted domain to initiate a connection.
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