How to Add a Shared Mailbox

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Microsoft Outlook and Exchange are client-server software products that enable users to manage their email, contacts, calendar and tasks. A Microsoft Exchange server stores the data that is accessed by Outlook clients. Although Outlook can function as a stand-alone product, Exchange enables all Outlook clients connected to the server to have the same information. To add a shared mailbox in Outlook, the owner of the mailbox must give you permission to access it.

  • Launch the Microsoft Outlook program. Click "Tools, then "Account Settings." The Account Settings window will open.

  • Click the "Email" tab, then select your account from the list and click the "Change" icon. The Change E-mail Account window will open. Click the "More Settings" button and the Microsoft Exchange dialog window will open.

  • Click the "Advanced" tab, then click the "Add" button. Type the name of the shared mailbox you want to add in the "Add Mailbox" pop-up window, then click "OK."

  • Click "OK" on the Microsoft Exchange dialog window to close it. Click "Next" on the Change E-mail Account window, then click the "Finish" button on the Congratulations page.

  • Click the "Close" button on the Account Settings window. The shared mailbox will appear in the list under "Mail Folders" in the left pane of the Outlook window.

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