How to Handle Confrontation Seminars
A How to Handle Confrontation Seminar is a common training workshop for employees, supervisors and even school staff and teachers. Conflicts and confrontations can arise anywhere from school to work to our personal lives and learning how to handle the confrontations positively and deflate a negative situation will be overwhelming beneficial. A leader or host of a seminar will need to present both an understanding of the motivation of the confrontation initiator as well as an understanding of how our responses to them are perceived will help to effectively control and diminish a confrontation.
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Instructions
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Evaluate the reasons for confrontations. This could be jealousy, feelings of neglect, fear or stress. Name and explain each underlying reason for conflict. Many times, the conflict is not a result of the outright reason presented, there are often hidden cause for conflict.
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Review the common, negative reactions and responses to conflict such as impulsive, emotional reactions that echo the negative sentiments that began the confrontation or the silent treatment response, which ignores the problem.
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Explain constructive examples of how to combat confrontations positively and effectively. For example, taking a moment to think before you react, which gives you the opportunity to consider the true motivations for the conflict will help you to react in a more deliberate, effective manner.
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Act out the positive and negative examples of confrontations. First have your assistants act out a scene where a co-worker berates her fellow co-worker for ignoring an email.
Show an example of a negative response by having the co-worker yell back, escalating into a screaming match. Then start the scene over by having the confronted employee pause when their co-worker berates them, then say, "I'm sorry, I didn't know the email was so pressing, did someone get upset with you because you needed my response?"
In all likelihood, there was a negative impact as a result of your missing input and the employee could have gotten in trouble for the work being held up. Recognizing your impact will help soothe the conflict immediately.
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Review the basics in positive confrontation behavior, such as not reacting out of passion, never placing blame and evaluating the underlying reasons for the conflict.
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Ask the audience for volunteers and have them act out the positive and negative conflict examples to help drive the points home.
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References
- Photo Credit Lecturn image by TMLP from Fotolia.com
