How to Repair a Cyma Watch

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Cyma's first products were movement-repeaters and chronographs, according to company history.
Cyma's first products were movement-repeaters and chronographs, according to company history. (Image: expensive swiss watch close up image by Nikolay Okhitin from Fotolia.com)

Founded in 1862, Cyma is a Swiss company that designs, manufactures and retails fine high-end Swiss watches and chronometers for men and women. According to the company, every Cyma watch is covered by After-Sale Service for two years from date of purchase. Cyma watches can be purchased on the company website or at select jewelers and agents around the world.

Contact an authorized Cyma jeweler by searching for an authorized jeweler on the company website; an authorized jeweler will process the repair for you.

If you aren't located near an authorized Cyma jeweler or agent, you may be directed to mail in your watch for repair.
If you aren't located near an authorized Cyma jeweler or agent, you may be directed to mail in your watch for repair. (Image: isolated envelope image by Karin Lau from Fotolia.com)

Call 212-695-4270 to speak to the North American agent for Cyma.

Pack the watch in an insured, padded envelope and include the warranty card, your contact information and any repair instructions. You will be contacted for payment information before any non-warranty repair is started.

Mail the watch to Cyma After Sales and Service located at 39 West 14th Street, Suite 501, New York, New York, 10011.

Tips & Warnings

  • To avoid costly and unnecessary repairs to your Cyma watch, the company recommends you read and follow their maintenance and cleaning tips available on the company website.
  • Email "After Sales Service" at service@jwatchusa.com with any questions about your repair or call 212-695-4270.
  • Having your Cyma watch repaired at an unauthorized service center will void the warranty.

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