How to Send Remote Assistance Request With Vista
Windows Remote Assistance is a helpful tool that enables IT professionals to log on to another person's computer remotely and operate the system. This allows the IT person to fix a problem on someone's operating system without having to walk through the steps over the phone or through email. When you experience a problem in Windows Vista that you need assistance with, you must send a Remote Assistance request to get help. Windows Firewall will block Remote Assistance if it hasn't been added to the list of exceptions. That is the most common reason people experience difficulty sending requests with Vista.
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Instructions
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Change Firewall to Allow Remote Assitance
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1
Click on the Start button and type "Firewall," then press "Enter."
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2
Click on "Allow a program through Windows Firewall" in the left pane.
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3
Go to the "Exceptions" tab.
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4
Scroll down to "Remote Assistance" and click on the check box next to it. Click "OK." Remote Assistance can now pass through Windows Firewall.
Request Remote Assistance
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5
Click on the Start button, type "Remote Assistance" and then press "Enter."
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6
Click on "Invite someone you trust to help you."
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7
Click on "Use email to send an invitation." Enter the email address of the recipient, then Windows will draft and send an email inviting them to assist you.
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1
Tips & Warnings
Both computers must be connected to the Internet or through a network and have Remote Desktop enabled. Both computers must be running Windows XP or higher.
