How to Exchange a Comcast Modem
Natural wear and tear or manufacturer defects may cause a modem to malfunction and require replacement. Going too long without an Internet connection can cause a lack of work and school productivity when online research or transactions are required. Comcast offers several options that will allow you to exchange your modem and regain connection to the Internet in a small amount of time. To save time, troubleshoot all issues with the existing cable modem before exchanging it.
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Instructions
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Contact Comcast technical support to troubleshoot any issues you have with the modem. You may save yourself time if there is an issue with Comcast and not the modem itself. Contact Comcast either at 1-800-266-2278 or chat with a customer service or tech support representative online by visiting Comcast's website. Save any reference numbers or confirmation numbers that were issued to you by the technician or customer service agent to save time to quickly access the trouble ticket if you need to exchange the modem.
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Locate the closest Comcast customer service store to your location. Use the online store locator tool on Comcast's website by entering your street address and zip code to find your closest location. Note the hours and days of operation so you can go at a time that fits your schedule.
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Take the modem and its packaging and cords that came with it to a Comcast store for an exchange. Have your Comcast bill or identifying information so the representatives can access your account. Have a reason why you want to exchange the modem in case the representative asks. Save any receipts or printouts as a record you exchanged the old modem for new one.
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Tips & Warnings
if you're unsure of how to install your cable modem contact customer service and have a technician bring you a new modem and install it for you. The installation date may take longer as opposed to you going to the store to get a new modem in an exchange.
References
Resources
- Photo Credit dial up modem image by timur1970 from Fotolia.com
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Comments
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Word to the wise. At least here in Santa Clara CA, you may have to be very careful with the assumption that you can buy a modem online and then have Comcast recognize it into their network. I bot a used Arris 502G to replace the identical model that I was paying 8 bucks a month to rent. But Comcast could not (or would not) recognize the MAC number. Not sure if it is corporate greed or a true incompatibility issue, but you would think with IDENTICAL MODEL that having a MAC rejected is probably Comcast way of taking business back from amazon or best buy. They want customers to buy and rent modems only from Comcast. Some valiant people could fight this, but how much is my time worth? I ended up buying a new modem from Comcast, which will get paid off in a couple of years of no-rent, instead of 3 months with the used replacement. :(
