How to Teach Business Etiquette

Business etiquette is important in building and maintaining professional relationships.
Business etiquette is important in building and maintaining professional relationships. (Image: casual business chat 4 image by visi.stock from

Business etiquette is not a natural instinct for everyone. The importance of knowing how to act and what is appropriate business behavior can make a difference in business and business relationships. Teaching business etiquette is something you should consider doing when you have a staff of employees that need to interact with other professionals on a regular basis. Your employees are the face of your organization, and making sure that they act in an acceptable manner helps promote your business as a whole.

Things You'll Need

  • Conference or meeting room
  • Presentation materials (handouts or visual aids)
  • List of employees required to attend training

Develop a list of all employees that will be required to attend business etiquette training. Include all personnel that deal with sales, marketing, business development, vendor relationships and other key employees that deal with people outside of your organization.

Choose dates and times to have the seminar or training sessions. Pick dates that fall during normal work days and hours so that employees will be able to attend. Schedule the meeting and send out voice and email invitations to all employees who are to attend.

Develop an agenda for the meeting. Adhere to the main topics of business etiquette, such as how to protect and project the image of your company to others, proper business attire and appearance, language that is to be avoided due to being offensive, proper ways to communicate such as email and written letters and other topics specific to your business or industry that are considered good manners.

Teach all agenda topic items at the meeting. Ask attendees for input and run through practice scenarios with employees prior to concluding the meeting.

Send a followup email to everyone that attended the meeting and provide a summary of what was discussed at the meeting. Host refresher training sessions as needed

Tips & Warnings

  • Practice proper business etiquette and good manners in your own office in addition to dealing with those outside of your organization.
  • Do not make references to a person's appearance due to ethnicity or religious beliefs.

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